Refund Policy

1. Policy at a Glance

2. What This Policy Covers

This policy applies to paid credits: credits you buy with money for your registered AudEsto account. Paid credits go into your credit wallet and can be spent on any AudEsto tool, including single-page audits, entire-website audits and the free SEO utilities, without the daily audit-count limit (Entire Website audits stay limited to 5 per day).

It sits alongside our Terms and Conditions. If the two ever disagree about refunds of paid credits, this policy applies.

3. 30-Day Refund on Unused Credits & Processing Fee

You can ask for a refund of any purchase within 30 days of the purchase date, for the credits from that purchase that you haven’t used yet.

• No credits used: you get back the amount you paid for that purchase, minus the payment processing fee (see below).
• Some credits used: you get back the value of the unused credits only, at the price per credit you paid, minus the payment processing fee.
• All credits used: nothing from that purchase is left to refund.

Payment processing fee. When you pay, our payment provider charges a processing fee on the order (typically 5% of the order total plus $0.50), and it doesn’t return that fee to us when a refund is made. So we deduct that fee, as charged on your original order, from each refund. We’ll tell you the exact amount before the refund is issued. Any sales tax or VAT you paid on the refunded amount is returned to you in full.

• Example, nothing used: you bought 1,000 credits for $10.00. The processing fee was $1.00 ($0.50 + 5% of $10), so you get $9.00 back, plus any tax you paid on it.
• Example, some used: you bought 10,000 credits for $100.00 and used 2,500. The unused 7,500 credits are worth $75.00 and the processing fee was $5.50 ($0.50 + 5% of $100), so you get $69.50 back, plus any tax you paid on it.

The 30 days are counted separately for each purchase, starting from the date and time the payment was completed. You don’t need to give a reason for a refund within this window. To protect against abuse, we may decline refund requests from accounts that repeatedly buy credits and ask for refunds, or where we see signs of fraud or payment misuse.

4. How Used Credits Are Counted

• Free credits are used first. Each tool’s free daily allowance is always spent before any paid credits are touched. You only start spending paid credits once a tool’s free credits for the day run out.
• Oldest purchase first. When you’ve made more than one purchase, paid credits are counted as coming from your oldest purchase first. This means your most recent purchases are usually the ones with unused credits left to refund.
• A credit counts as used when a check or audit starts, as shown in your wallet history on the Credit Usage page.

5. After 30 Days: Credits Never Expire

Once 30 days have passed since a purchase, the credits from it can no longer be refunded. They never expire, though. They stay in your wallet and remain usable for as long as your AudEsto account is open, however long you take to use them.

Paid credits don’t reset like the daily free allowances. Only spending them reduces your balance.

6. What Can’t Be Refunded

• Credits you’ve already used, including credits spent on a check or audit that returned results you didn’t expect, or that was blocked or rate-limited by the website being checked.
• Unused credits from purchases more than 30 days old. They stay in your wallet instead (see Section 5).
• Free daily credits and audit allowances, and any promotional, bonus or gifted credits, since nothing was paid for them. See Section 7 of our Terms and Conditions.

Credits have no cash value outside AudEsto. They can’t be exchanged for money except through a refund under this policy, and they can’t be sold or moved to another account.

7. Technical Problems on Our Side

If you spent paid credits on an audit or check that failed because of a fault in AudEsto (not the website being checked), tell us through the Support page within 30 days of the failed run. Once we confirm the fault, we’ll put those credits back in your wallet. This applies even if the purchase is past its 30-day refund window.

8. How to Request a Refund

Open a ticket from our Support page while signed in to the account that made the purchase. Please include:

• The order number or purchase date shown in your purchase history or receipt email.
• The email address on your AudEsto account.

A request counts as on time if we receive it within the 30-day window, even if we finish processing it after the window ends.

9. Processing Times & Payment Method

• We review refund requests within 5 business days and let you know the outcome by email or on your support ticket.
• Approved refunds go back to the original payment method, in the currency you paid in, through our payment provider. We can’t send refunds to a different card, account or person.
• Depending on your bank or card issuer, the money usually shows up within 5–10 business days after we approve the refund.
• When a refund is issued, the refunded credits are taken out of your wallet.

Purchases may be processed by an authorized payment partner acting as the reseller of record. That partner’s name may appear on your bank or card statement and receipt, and refunds under this policy are issued through the same partner.

10. Chargebacks

If something is wrong with a charge, please contact us first. We can usually fix it faster than a bank dispute can. If you open a chargeback or payment dispute, the credits from the disputed purchase are taken out of your wallet while it’s open. We may also pause paid purchases on the account until the dispute is resolved.

11. Account Closure

• If you delete your account, any unused paid credits are lost and can’t be recovered. If you have purchases still within their 30-day window, request your refund before deleting the account.
• If we close your account for a reason other than a breach of our Terms (for example, if we discontinue the Service), we’ll refund your unused paid credits in full, whatever their age, without deducting the processing fee.
• If we close an account because of fraud, abuse or a serious breach of our Terms, the normal 30-day refund on unused credits still applies, but older unused credits are not refunded.

12. Your Legal Rights

This policy doesn’t limit any rights you have under the consumer protection laws that apply to you. If those laws give you a right to a refund that goes further than this policy, for example a full refund without the processing fee being deducted, we’ll honor it.

13. Changes & Contact

We may update this policy from time to time and will change the “Last updated” date above when we do. Changes apply only to purchases made after the update. A purchase is always covered by the version of this policy that was in effect when you made it, and we will never shorten the life of credits you’ve already bought.

AudEsto is operated by Tool Chunks (SMC-Private) Limited, Pakistan. For any questions about refunds or this policy, please reach out via our Support page. You can also email [email protected].