SUPPORT CENTRE

How can we help?

Open a support ticket for a problem with your account, credits, audits or a free utility and follow our replies in one place – or send us a quick message with the contact form.

Need help with a problem?

For account, credit, audit or bug issues, a support ticket is faster – you can follow every reply in one place.

Agency White-Label

Need dedicated IP pools or bulk domain crawl pipelines? Let us know your agency's requirements in the message form.

Data & Privacy Guarantee

Your target URLs, agency logos, and audit reports are strictly non-disclosed and encrypted in transit. See our Privacy Policy.

Frequently Asked Questions

Quick answers before you reach out.

Should I open a ticket or use the contact form?

Open a ticket when something isn't working – an audit, a report, your credits or your account. Tickets keep the whole conversation in one place. Use the contact form for everything else: partnerships, feedback or general questions.

How fast will I hear back?

Most tickets and messages get a reply within 12–24 business hours. We email you as soon as there's a reply on your ticket.

Do I need an account to open a ticket?

Yes – tickets are tied to your account so only you can see them. Signing in with Google is free and takes a few seconds. The contact form works without an account.

Can I reopen a closed ticket?

Yes. Open the ticket and click “Reopen ticket”, or simply send a new reply – either one puts it back in our queue.

Can I request a new utility or feature?

Yes – open a ticket with the “Feature request” category, or use the contact form, and describe the workflow you're missing. We prioritize requests that come up often.

Is my message and audit data kept private?

Yes. Tickets and contact messages are used only to help you, and audit/report data follows the retention and access rules in our Privacy Policy.